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Account Help

If you're having trouble registering for an account or logging-in to an existing account, the information on this page should help you. If you still need help after reading this page, please email custserv@veganicity.com.

Do I need to register to be able to order?
Not at all. Unlike a lot of sites, you don't have to register to be able to shop with us. But registration does have its benefits; you'll only have to enter your details once, your address and delivery details will be pre-filled for you as soon as you log in, and you'll also be able to keep track of orders and view your order history. Finally, you'll also be eligible for periodic special offers that won’t be available to non-registered customers.

How do I register as a new user?
To register as a new user click on 'Register' in the 'Log in / Register' box to the right of the page. Then just enter your details in the fields provided on the registration form (which we’ve kept as short as possible, so it should only take a couple of minutes). Any field that is marked with an asterisk (*) needs to be filled in to complete the registration process.

When I’ve registered, how do I log in?
When revisiting the site in the future enter your 'Username' and 'Password' in the 'Log in / Register' box to the right of the page and click the 'Log In' button.

What happens if I forget my password?
There’s no need to worry should you happen to forget your password. Just click on the 'Recover Password' link in the 'Log in / Register' box and simply enter the email address you used for registration, click submit and you'll be sent a link to a page where you can enter a new password.

The email you receive will not contain either a new password or your existing one, for security reasons. When you follow the link, you will be asked to enter, and then confirm, a new password.

If you can’t remember which email address you used to register, send an email to custserv@veganicity.com and we’ll send a temporary password to the email address we have on file. If the email address we have on file is no longer valid, you will have to set up a new account as we cannot change account details for you.

What happens if I forget my username?
If this should happen, please email custserv@veganicity.com. We will email your existing username to the email address we have on file. If the email address we have on file is no longer valid, you will have to set up a new account as we cannot change account details for you.

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