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FAQ

Do I have to register to be able to buy from you? How do I register as a new user? When I've registered, how do I log in?
Who do I contact if I'm having trouble logging in? Can I view or change my account details? How can I change my password?
What happens if I forget my password? How do I find the product I'm looking for? How do I find out information about a product?
What's all this "mg" stuff? So what about "iu's" then? Why are there "cautions" on some products?
Do you offer discounts for larger orders? I've got a coupon / discount code. How do I use it? What's your ethical position?
What privacy measures exist on this website? How do you keep my data secure? Is there anything else I should know?

Do I have to register to be able to buy from you?
Not at all. Unlike a lot of sites, you don't have to register to be able to shop with us. But registration does have its benefits; you'll only have to enter your details once, your address and delivery details will be pre-filled for you as soon as you log in, and you'll also be able to keep track of orders and view your order history. Finally, you'll also be eligible for periodic special offers that wont be available to non-registered customers. [back to top]

How do I register as a new user?
To register as a new user click on 'Register' in the 'Log in / Register' box to the right of the page. Then just enter your details in the fields provided on the registration form (which weve kept as short as possible, so it should only take a couple of minutes). Any field that is marked with an asterisk (*) needs to be filled in to complete the registration process. [back to top]

When Ive registered, how do I log in?
When revisiting the site in the future enter your 'Username' and 'Password' in the 'Log in / Register' box to the right of the page and click the 'Log In' button. [back to top]

Who do I contact if I'm having trouble logging in?
You can contact customer services on 01323 872277 or email custserv@veganicity.com. [back to top]

Can I view or change my account details?
Once logged in you can view and change your account details by clicking on 'Modify Profile', in the 'Your Cart' box to the right of the page. Once there, you can change your billing address, shipping address, etc. [back to top]

How can I change my password?
You can change your password by going to 'Modify Profile'. Youll find your password at the bottom of the page; just enter your new password twice. [back to top]

What happens if I forget my password?
Theres no need to worry should you happen to forget your password. Just click on the 'Recover Password' link in the 'Log in / Register' box and simply enter the email address you used for registration, click submit and you'll be sent a link to a page where you can enter a new password.

If you cant remember which email address you used to register, send an email to custserv@veganicity.com and well send a temporary password to the email address we have on file. If the email address we have on file is no longer valid, you will have to set up a new account as we cannot change account details for you. [back to top]

How do I find the product I'm looking for?
There are two ways to search for a product. Firstly, you can narrow down your search by selecting the correct category, i.e. Bone & Joint Health, or your can use the search facility in the top left hand corner of the website, which will search the entire Veganicity range, either for product, nutrient or ailment / condition. [back to top]

How do I find out information about a product?
When you have decided on a product you will see a short description with an image of the product, its price and a 'Buy Now' button. Click on a product to view a complete description, as well as the full product label - which gives full ingredients listing and instructions for use. [back to top]

What's all this "mg" stuff?
All of our products are measured in either milligrams (mg) or micrograms (g). In the same way that there are 1,000 grams in a kilogram, there are 1,000 milligrams in a gram, and 1,000 micrograms in a milligram. You may also see microgram abbreviated as "mcg", but it means the same thing. [back to top]

So what about "iu's" then?
Vitamins A, D and E are measured in weight but also in activity, and for these vitamins it's the activity measure that's the important one. International Units (iu) are a way of standardising the activity level across the different forms of each vitamin that are available. [back to top]

Why are there "cautions" on some product labels?
As part of the UK's fight against the restrictive EU Food Supplements Directive, in an effort to stave off the introduction of ridiculously low Maximum Permitted Levels, industry leaders and the Food Standards Agency agreed that for certain vitamins and minerals warning notices would be voluntarily added to product labels. These warnings are intended to advise consumers that, in certain sensitive individuals, certain effects may be noticeable.

While agreeing with the need to fight the EU Food Supplements Directive - and so following industry's guidance and using the warnings on our products - we would like to stress to our customers that the effects noted are seen in only a tiny percentage of people and some have only been seen in studies that have since been called into question by experts in the field. [back to top]

Do you offer discounts for larger orders?
Not at the moment. But we do offer competitively priced, high potency products that offer excellent value for money. And, if you spend over 10, there's no postage charge for UK deliveries. We do, from time to time, have great special offers that make Veganicity even greater value so check back often to see what the latest offer is. [back to top]

I've got a coupon / discount code. How do I use it?
If you've received a coupon code or a discount code from us, to apply it to your order just enter the code in the 'Do you have a discount code or coupon?' box towards the bottom of the Shopping Cart page. Please remember, though, that you can only use one coupon or discount code per order and it must be entered EXACTLY as it was sent to you or it will not apply. We'll do our best to make sure that any incorrectly entered codes are still applied, but we can't guarantee it!

Coupon and discount codes must be entered at the 'Shopping Cart' page and cannot be entered after you have clicked the 'Checkout' button. To make sure your discount is applied to your order, please be sure to enter your code before starting the 'Checkout' process.

All coupon and discount codes have expiry dates, so if you've entered the code correctly and your order total still isn't updated, it is probably because that code has expired. Some codes, also, will be of the 'use once' variety, so if you've used it on a previous order you won't be able to use it again.

Finally, some codes will only be valid for use by customers with a registered account, who are logged in. If the code you are entering does not appear to be working, log in and try again. [back to top]

What's your ethical position?
We take our ethical and environmental responsibilities very seriously. Please read our Ethical page for full details. [back to top]

What privacy measures exist on this website?
Please read our Privacy Statement for full details of the measures we take to protect you while you use our website. [back to top]

How do you keep my data secure?
The security of your data is as important to us as it is to you, which is why this website is protected by 256-bit encryption, which keeps every bit of your data - from your name and address to your payment card details and everywhere in-between - 100% safe from mis-use. You can examine the SSL Certificate for this website (which is provided by Comodo, a leading supplier of such encryption) by clicking the padlock symbol in your browser. [back to top]

Is there anything else I should know?
All of the transactions carried out on this website are covered by our Terms & Conditions, and we would encourage you to read them. [back to top]

I've got a question that I can't find the answer to.
Please feel free to call us on 01323 872277 or email custserv@veganicity.com. [back to top]

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