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Extra information

Royal Mail International disruption

As you may have seen in the media, Royal Mail has been the victim of a cyber attack, which has disrupted their computer systems. They are currently unable to ship any international parcels, and have advised businesses not to send any international shipments at the present time.

We have therefore taken the decision to hold all international orders until Royal Mail are back to normal operation. Unfortunately, there is currently no indication of when this will be.

You can still place your order as you usually would, but bear in mind that it may take some additional time over and above the normal. Please accept our apologies for this and rest assured that all orders will be despacthed as soon as we are able.

Just to clarify, this disruption effects only non-UK deliveries. Royal Mail are working as normal for UK deliveries.

Royal Mail Strike Action

After a number of strike days throughout the second half of 2022, the Communication Worker's Union (CWU) dispute with Royal Mail continues, but at present there are no additional strike days planned. Talks between the two sides resumed on 9 January and are expected to last for several days. We continue to hope that a swift resolution can be reached.

We are finding that the large backlog that built up during December, a traditionally busy time for Royal Mail that was affected by a number of strike days, is starting to clear and deliveries are getting back towards normal. We will continue to monitor the situation and will provide updated information whenever we have it.

You can also visit Royal Mail's information page here: https://www.royalmail.com/latest-news

We are very sorry to anyone who's delivery was disrupted during strike action in 2022, but unfortunately it is outside of our control.

Covid-19

We partner with Royal Mail and their agents around the world for the delivery of customer orders. As you can probably imagine, with the combined effects of less staff available and many, many more parcels to deliver, they are currently experiencing delays in all of their services.

This means that we are seeing delivery times of roughly double what we would normally expect, so we would ask that before you call or email about your order please check our Payment & Delivery page for the expected delivery time and if we’re still in that delivery window please continue to wait. 

Not having to deal with those calls and emails will help us to concentrate on getting stock levels back to normal and will help us to despatch orders as quickly as we would wish to.

You can check the Royal Mail website for their latest information here: https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS

Thanks for your understanding at this difficult time and stay safe.

The UK's exit from the EU

Now that the UK has left the EU, we have joined a scheme called the Import One Stop Shop (IOSS). More details about this can be found by clicking here. For qualifying orders, we will charge the appropriate level of VAT at the point of sale.

For EU orders that do not qualify for IOSS (and for all non-EU orders), we do not charge VAT but it should be noted that you may be liable for import duties, taxes or other charges before you can take delivery of your order.

Where IOSS does not apply, and where import charges may be payable, these may vary from country to country and with the value of the goods being shipped. If you need further information about charges that may be levied in your country, please contact your local Customs Authorities.

Please be aware that any charges that may be levied are the responsibility of the person receiving the goods.