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Extra information

Royal Mail Strike Action

Royal Mail have advised that there will be strike action by members of the Communications Workers Union on a number of days in August and September. This action will have a direct impact on our ability to despatch orders, and for the following strike days there will be no orders despatched with Royal Mail:

  • Friday, 26 August 2022
  • Wednesday, 31 August 2022
  • Thursday, 8 September 2022
  • Friday, 9 September 2022 Postponed due to the Queen's death
  • Friday, 30 September 2022
  • Saturday, 1 October [Note that we would not be despatching on weekends anyway]

Only despatches that would usually be sent with Royal Mail are affected, so despatches with other carriers (FedEx, for example) will continue as normal.

You can still place your order as you normally would, we will just despatch it on the next working day after the strike day.

We are very sorry for any disruption this industrial action will cause, but unfortunately it is outside of our control.

Covid-19

We partner with Royal Mail and their agents around the world for the delivery of customer orders. As you can probably imagine, with the combined effects of less staff available and many, many more parcels to deliver, they are currently experiencing delays in all of their services.

This means that we are seeing delivery times of roughly double what we would normally expect, so we would ask that before you call or email about your order please check our Payment & Delivery page for the expected delivery time and if we’re still in that delivery window please continue to wait. 

Not having to deal with those calls and emails will help us to concentrate on getting stock levels back to normal and will help us to despatch orders as quickly as we would wish to.

You can check the Royal Mail website for their latest information here: https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS

Thanks for your understanding at this difficult time and stay safe.

The UK's exit from the EU

Now that the UK has left the EU, we have joined a scheme called the Import One Stop Shop (IOSS). More details about this can be found by clicking here. For qualifying orders, we will charge the appropriate level of VAT at the point of sale.

For EU orders that do not qualify for IOSS (and for all non-EU orders), we do not charge VAT but it should be noted that you may be liable for import duties, taxes or other charges before you can take delivery of your order.

Where IOSS does not apply, and where import charges may be payable, these may vary from country to country and with the value of the goods being shipped. If you need further information about charges that may be levied in your country, please contact your local Customs Authorities.

Please be aware that any charges that may be levied are the responsibility of the person receiving the goods.